Removal of domain from Internal Blacklist

We changed IP addresses several times from a few shared servers that had poor reputations to a VPS. 

  • The VPS also had a bad reputation and we were moved again.  We spent several months cleaning things up and are in good shape now.  Our efforts to be a good internet citizen probably looked "shady" to you, as our domain kept popping up on different IP addresses.  Our IP address is fine, but our DOMAIN name has landed us on a naughty list and all emails sent to microsoft owned or managed domains go straight to spam.  I have submitted several cases using your online form.  They assure me the IP is fine and close my case.  I follow up with an explanation and they simply do not respond.  I have spent over 8 hours on the phone with the 365 tech support team and they cannot help me.  We are a small, legitimate travel agency with a low volume of email (less than 200-3000 or so per day).  Our mutual clients are missing final payment notifications and are at risk of losing thousands of dollars because their emails are not being properly delivered.  Not to mention that we have lost hundreds of thousands of dollars of business because of this issue.  I need a hero.  I need somebody who will listen to the issue, escalate me appropriately and help me get a resolution instead of simply closing my case.  
Category: Microsoft Outlook 7 months ago
Keith Meyer
Asked 7 months ago
Keith Meyer

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Answered 7 months ago