E-mail error in Microsoft Dynamics GP

E-mail error in Microsoft Dynamics GP: "Either there is no default mail client or the current mail client cannot fulfill the message request. Please run Microsoft Outlook and set it as the default mail client."

 

Issue:

Regarding the "Either there is no default mail client or the current mail client cannot fulfill the message request. Please run Microsoft Outlook and set it as the default mail client." or "Connection to the MAPI server not available. Unable to send e-mail or select addresses." when users attempt to use the e-mail functionality within Microsoft Dynamics GP.

Category: Projects 5 months ago
anonymous-guest@software24x7.com
Asked 5 months ago
anonymous-guest@software24x7.com

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RESOLUTION


 

The resolution to these errors as we've frequently seen is done in two parts:

A. On the machine(s) that Microsoft Dynamics GP and Outlook installed, under Control Panel, and under User Accounts and then when you click on Mail, there should be a mail profile needs to be setup and selected to be used as the default.

B. As mentioned in the System Requirements for Microsoft Dynamics GP 2013 page:

   1. If you're using a 64-bit version of Office/Outlook, in the System Preferences window (Microsoft Dynamics GP > Setup > System Preferences), the Server Type needs to be set to 'Exchange'.

    2. If you're using a 32-bit version of Office/Outlook, in the System Preferences window, the Server Type can be set to either MAPI or Exchange.

If the Server Type is set to 'Exchange', users may see a Exchange login window appear when they click on the Send To and then Mail Recipient(Text) buttons when emailing a report or document from within the Dynamics GP 2013 application. Once they enter their credentials, an Compose email window will appear:

--If the Server Type is set to 'MAPI', an Outlook email window will appear as if a new email window was opened within Outlook itself.

-- Microsoft Dynamics GP 2013 is supported on both Office 2010 and Office 2013, 32 bit and 64 bit.

--The 'Exchange' server type only supports XPS and DOCX, PDF is not supported.

Note: Click to view system requirements for other Microsoft Dynamics GP versions. 

 

anonymous-guest@software24x7.com
Answered 5 months ago
anonymous-guest@software24x7.com

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